Profile
I am an alumni of the Belk College of Business at the University of North Carolina at Charlotte, having majored in Management Information Systems.
I would describe myself as a “tinkerer”, as I love tinkering around with new tech and learning about things. This tinkering hobby has lead me to building my own home lab, consisting of storage, game, media, database, and web servers. With every new tool or software I tinker around with in my home lab, the more I find myself enjoying managing and working on servers and computer equipment. Being a home lab, there’s plenty to troubleshoot; thank goodness I also enjoy that too!
Outside of technology, I love the outdoors. Hiking, fishing, and watching nature have become some of my favorite pastimes. By preparing for new adventures, I do a lot of research, which has also led me to a hobby of studying geography.
If it’s something interesting, unique, or fun, I love learning it!
Employment
Oracle Support Analyst, Charlotte-Mecklenburg Schools
- Level 2 Help Desk Role supporting the Charlotte Mecklenburg School District with over eighteen thousand CMS employees.
- Support Oracle ERP Systems, Lawson ERP Systems, and Red Rover Time Management System.
- Answer tickets and emails with a 97% same day resolution rate; answer phone calls with an average six minute resolution rate.
- Collaborate with HR, Finance, and other teams to work towards a resolution for customers.
IT Associate, University of North Carolina at Charlotte
- Level 2 Desktop Support role, supporting Windows, MacOS, and Linux devices.
- Repair, troubleshoot, and deploy computers to staff and faculty; includes hardware, software, and peripheral devices such as printers and scanners, as well as IP Phones.
- Answer tickets, manage network and desktop printer functionality, and prepare classroom readiness.
- Handle the occasional unique task; hang televisions, manage a server, install conferencing equipment.
Team Member, Bojangles Inc.
- Cook, clean, and serve customers.
- Problem solves issues involving customers and coworkers, and often troubleshoot and fix technical issues.
Education
Management Information Systems, University of North Carolina at Charlotte
- Business Analytics and Data Analysis using SAS and Python
- Business Application Development using C#, C++, and Python
- Database Design, Administration, and Implementation
Certifications
CompTIA A+
TestOut Network Pro
See the rest
Resume